Job Details

Senior Program Manager, Real Estate Technology Strategy

 Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.  Visit www.worldbank.org.

Global Corporate Solutions and Corporate Real Estate 
Reporting directly to the Managing Director and Chief Administration Officer (MDCAO), Global Corporate Solutions (GCS) brings together the functions of Corporate Security, Corporate Real Estate, and Corporate Services (such as food services, printing, travel, conferences, and translation and interpretation).

GCS’s Corporate Real Estate (GCSCR) division plays a crucial role in supporting WBG legal entities (IBRD, IDA, MIGA, and ICSID) by developing and operating their real estate demands worldwide. GCSCR’s primary purpose is to create safe, cost effective, sustainable, and functional real estate solutions, enabling business units to perform their work program in line with the WBG’s mission to create a world free of poverty on a livable planet.

To achieve its purpose, GCSCR led by the Senior Manager, is structured into three divisions: (i) HQ Real Estate Development and Management (GCSHQ), which covers facilities based in Washington, DC, (ii) International Real Estate (GCSIR), responsible for facilities located overseas, and (iii) Corporate Real Estate  Center of Excellence (CoE) which serves as a central hub of expertise driving operational excellence, enhancing efficiency, and ensuring the successful execution of initiatives. 

GCSCR is comprised of approximately 100 staff, leverages over 500 contractors, and manages an annual facilities capital investment plan of about $155 million globally. GCSCR works closely with the Regions on the Bank’s more than 190 locations. 

Job Description 

The Senior Program Manager, Real Estate Technology Strategy will be a key member of the CoE team. This role serves as a Subject Matter Expert (SME) and is responsible for the strategic oversight, implementation, and management of the technology systems and tools that support corporate real estate and facilities operations. This role ensures the integration and optimization of systems such as Integrated Workplace Management Systems (IWMS), Building Management Systems (BMS), Computer-Aided Facility Management (CAFM), and other workplace technologies. The SME will collaborate with various departments to deliver solutions that align with business goals, enhance productivity, efficiency, consistency, and improve the user experience across the real estate portfolio. The position is based in Washington DC and will report to the Manager, CoE.

Duties and responsibilities include, but are not limited to:

Expertise and Guidance:
• Serve as the SME on real estate technology systems and tools that support the delivery of the corporate real estate program, including transaction management, project management, and facilities management.
• Provide strategic advice and practical solutions to improve existing systems and implement new technologies.
• Stay updated on industry trends, emerging technologies, and best practices to ensure cutting-edge solutions.

Process Development and Standardization:
• Develop, document, and maintain standard operating procedures (SOPs) for real estate technology systems and tools.
• Collaborate with other SMEs and real estate service delivery teams to integrate technology into real estate processes, promoting consistency and standardization across all real estate disciplines, projects and operations.

System Implementation, Maintenance, and Optimization:
• Lead the selection, implementation, and optimization of technology systems and tools, including IWMS, CAFM, BMS, and other workplace technologies, ensuring alignment with overall business objectives.
• Lead the funding and acquisition of technology systems and tools, liaising with various teams, including Budget, IT, and Procurement, preparing governance and RFP documentation.
• Plan and execute the roll-out of technology and systems, engaging with facilities and project managers. 
• Conduct regular assessments of existing systems and recommend improvements or new solutions.
• Maintain relationships with vendors, providing feedback, coordinating maintenance and upgrades, licenses, and implementations.

Training and Support:
• Develop and deliver training programs for staff on effectively using real estate technology systems and tools.
• Provide ongoing support and troubleshooting for system users.
• Create user manuals, guidelines, and other training materials.

Collaboration and Communication:
• Work closely with project managers, facilities managers, IT, and other stakeholders to ensure effective alignment and integration of systems and processes.
• Facilitate communication between departments to enhance collaboration and efficiency.
• Act as a liaison between the CoE and other functional areas, facilitating communication to enhance collaboration and operational efficiency.

Performance Monitoring and Reporting:
• Monitor the performance and effectiveness of real estate technology systems and tools, developing metrics and KPIs to assess success and identify areas for improvement.
• Prepare and present regular reports to senior management on system performance, process improvements, and technology utilization to ensure transparency and accountability.

Selection Criteria

• Master’s degree or equivalent degree in a relevant field such as Management Information Systems, Information Systems, Computer Science, Data Science, or Business Analytics.
• Minimum of 8 years of experience in information technology, with a focus on  technology systems and, tools supporting corporate real estate operations.
• Proficiency in relevant software and tools (e.g., Archibus, Autocad, FM:Systems, Tango, Tririga, etc.).
• Proven expertise in implementing and optimizing transaction management, project management, and facilities management software and tools.
• Strong understanding of industry best practices and emerging trends.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Project Management Professional (PMP) or similar certification is a plus.

Competencies:
• Client Orientation: Assumes responsibility and accountability for timely response to client queries, requests, or needs, working to remove obstacles that may impede execution or overall success.
• Drive for Results: Works to meet deadlines and achieve agreed-upon results with the personal organization skills to do so.
• Teamwork and Inclusion: Collaborates with other team members and contributes to the team's work and output, demonstrating respect for different points of view.
• Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others.
• Judgment and Decision Making: Analyzes facts and data to support sound, logical decisions regarding own and others' work.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.