Job Details

HR Analyst, Client Services

 Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org 

BACKGROUND AND UNIT SUMMARY

WBG is seeking to hire a well-organized, proactive, and motivated individual to provide analytical support to the HR team (HRDC3) supporting the client managers and staff in ECA and MNA regions. The role requires the highest level of client orientation, interpersonal skills, attention to detail, and strong organizational, analytical, and problem-solving skills. The HR Analyst supports the HRDC3 team in delivering a range of HR-related products/services to client managers and staff located in ECA and MNA regions. This position is expected to work with a high level of independence and initiative.

DUTIES AND RESPONSIBILITIES:

• Develop an understanding of the rationale underlying HR strategy and HR policies to effectively support the HRBPs/HR Manager in delivering services and products. 
• Support the HRDC3 team in the implementation of annual HR Programs and deliverables including Workforce Planning Exercises, Integrated Talent and Performance Reviews, Career Development, and Mobility Framework - staff rotations and internal recruitment.
• Use the existing HR information systems, conduct general research and analysis to provide information regarding staffing trends, and prepare summary reports and presentations. This includes data retrieval, interpretation, and write-up of analysis and recommendations on an independent basis with minimum supervision.
• Prepare ad-hoc salary analysis and competitive promotion salary proposals.
• Reach out to the relevant subject matter experts to troubleshoot and problem-solve in consultation with HRBPs/HR Manager policy-related matters. 
• Prepare regular staffing analyses, formal reports, briefs, or presentations to the team and/or for guidance to clients.

Selection Criteria

• Master’s degree plus a minimum 2 years of relevant experience; or equivalent combination of education and experience
• Strong analytical skills demonstrated ability to conduct research and analysis; able to articulate issues and recommend solutions to aid management in decision-making. 
• Ability to support Senior Staff and Managers effectively.
• Proficiency in all HR Systems and Microsoft Windows applications, namely Excel, Word, and PowerPoint, including advanced spreadsheet design, lookup tables, manipulation, and analysis skills.
• Solid knowledge of core HR areas: compensation/benefits; strategic staffing, learning, and training; performance management, career development, staffing and recruitment, and case management
• Able to “roll up sleeves”; has the flexibility to engage in all aspects of HR work, from identification of issues to implementation of solutions.
• Strong oral and written communication and presentation skills, ability to translate complex data for a variety of audiences, and experience with preparing client-ready materials.
• Strong quality control orientation; attention to detail
• Demonstrated ability to work in a fast-paced and dynamic work environment.
• Ability to build strong working relationships with counterparts across PaC and the World Bank Group

Competencies: 

• Broad Business Thinking- Keeps informed on business operations and the relationship of delivered support/services to the business. Provides a business-based rationale for determining the necessity of incremental improvements. 
• Focus amid change- Consistently maintains self-control and acts appropriately, adjusting behavior as the situation demands. Maintains self-motivation and dedication despite distractions. Maintains a sense of energy, enthusiasm, and positivity. 
• Domain Knowledge – Human Resources Programs and Policies- Has a foundational understanding of HR policies and practices and guides clients in the interpretation of HR policies. Demonstrates qualitative/quantitative data gathering and analysis skills. 
• Lead and innovate - Initiates changes to work processes to improve efficiency and performance. 
• Deliver Results for Clients - Takes full ownership to address client needs. 
• Collaborate Within Teams and Across Boundaries - Contributes to wider collaborative efforts. 
• Adaptability - Has high degree of flexibility - responds to changing circumstances without losing momentum. Learns new skills and performs work in different ways. Remains calm in stressful situations. Professionally deals with personal discomfort in a changing work environment.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.