IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2022, IFC committed a record $32.8 billion to private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity as economies grapple with the impacts of global compounding crises. For more information, visit www.ifc.org.
MIGA promotes cross-border investment in developing countries by providing guarantees (political risk insurance and credit enhancement) to investors and lenders.
The CAO’s mandate is to assist the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA)—the private sector lending and insurance arms of the World Bank Group—to address complaints from people affected by IFC and MIGA activities in a manner that is fair, objective, and constructive and to enhance the E&S outcomes of activities in which these institutions play a role.
CAO’s Advisory Team leads the development of advice to the Boards and Management of the World Bank Group’s International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA) on matters relevant to strengthening IFC/MIGA systemic performance on environmental and social sustainability and reducing the risk of harm to people and the environment. CAO’s advisory work provides insights and recommendations on broader environmental and social issues relevant to IFC’s and MIGA’s work by drawing on dispute resolution and compliance case work as well as good international practice. For more information visit www.cao-ombudsman.org.
Duties and Responsibilities:
Working under the direction of the Director General, the Head of CAO Advisory leads a team that provides advice on IFC/MIGA environmental and social policies, processes and approaches, guidance documents, strategic issues, trends, and systemic concerns; promotes and support efforts to advance CAO’s ability to learn, adapt, and develop, through the development of shared knowledge systems and practices. In this role, you will work closely with the various groups within CAO, IFC, MIGA and external stakeholders, to promote and optimize the usage of the organization’s knowledge assets and leverage analytics to monitor and assess the impact of CAO’s work and the effectiveness of its knowledge management strategy.
Knowledge Development and Management:
• Working closely with the other CAO functions, develop and deliver a compelling and cohesive research and knowledge development agenda aligned with CAO mandate and strategy.
• Manage the research and knowledge production process and keep products on track for release dates.
• Develop and manage processes to capture and distill experience and insight and translate them into concrete recommendations for the IFC and MIGA to improve E&S performance, and to strengthen and improve the effectiveness of CAO’s casework in compliance and dispute resolution.
• Direct and supervise all knowledge and advisory-related activities, including the development and execution of a research program, the management, capturing, sharing and accessibility of knowledge assets, CAO’s own Monitoring and Evaluation System, and the development of knowledge products.
• Oversee the planning, development and support for collaborative tools and techniques such as communities of practice to facilitate sharing of ideas and work among internal teams and external partners.
Technical Leadership and Quality Control:
• Provide technical direction to the advisory team in the development of knowledge and advisory products.
• Guide and ensure the creation of high quality, timely and high-impact outputs.
• Provide strategic advice to CAO’s Director General in all matters related to environmental and social trends and lessons learned.
Engagement with Stakeholders:
• Engage with IFC and MIGA in the design and execution of advisory work, and other stakeholders, as appropriate.
• Identify opportunities for partnerships in carrying out advisory work to greater effect with other independent WBG functions such as IEG, or external partners, as appropriate.
• Represent CAO at internal and external stakeholder meetings and events as necessary.
• Attend Board meetings for any matter related to the advisory products.
• Engage CAO staff to participate in developing and managing CAO’s knowledge.
Management and Development of Staff:
• Coach and guide 5-6 advisory employees in the execution of their roles and responsibilities.
• Manage the performance of the team, enabling an inclusive and mutually encouraging work environment.
• Promote an environment of shared success and teamwork, connecting staff with peers across different practices and areas.
• Mentor and guide employees and identify and facilitate staff training and developmental opportunities for the advisory team employees.