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Knowledge Coordinator

Job #: req1595
Organization: World Bank
Sector: Knowledge Management
Grade: GF
Term Duration: 4 years 0 months
Recruitment Type: International Recruitment
Location: Washington, DC
Required Language(s): English
Preferred Language(s):
Closing Date: 1/24/2019 (MM/DD/YYYY) at 11:59pm UTC


Established in 1944, the WBG is one of the world's largest sources of funding and knowledge for development solutions. In fiscal year 2017, the WBG committed $59 billion in loans, grants, equity investments and guarantees to its members and private businesses, of which $19 billion was concessional finance to its poorest members. It is governed by 188 member countries and delivers services out of 120 offices with nearly 15,000 staff located globally. 

The World Bank Group’s (WBG) twin goals of ending extreme poverty and promoting shared prosperity reflect a new global landscape: one in which developing countries have an unprecedented opportunity to end extreme poverty within a generation.

The WBG will face traditional and new challenges as it works with partners to reach those who live in extreme and moderate poverty. Indeed, many of those who emerged from poverty in recent years remain vulnerable to shocks and slowdowns in growth. Concerted efforts to equalize opportunities are necessary for substantial improvements in shared prosperity.

As a unit within the Operations group at the World Bank, DECKM (Development Economics Knowledge Management), is at the early stages of building its program of services and offerings.

Knowledge Coordinator roles

We’re serious about pushing KM forward in the World Bank and are looking for 2 Knowledge Management Coordinators to help in this task. These individuals will be tasked with the continued rollout of specific projects related to the KM Action Plan (KMAP) as well as other related KM activities across the WB. These are new roles which promise exciting opportunities to evolve existing DECKM knowledge services and products the Bank while exploring new potential offerings (including spreading better practices already in the Bank). These roles will report to the KM Program Lead as well as the Director, Knowledge Management.

The Knowledge Management Coordinators will leverage their KM expertise to revisit, review, and reinvigorate our knowledge structures, processes, services and products in the WB. Such achievement will require experience in having previously driven the implementation of ambitious knowledge initiatives, with a focus on KM program management and culture change. These roles also offer the opportunity for the successful candidates to get involved in shaping and influencing future knowledge plans as both the Bank’s work and the team evolve.

Duties and Accountabilities

The Knowledge Coordinators will help manage existing knowledge initiatives underway with clients across the WB and continuously explore the boundaries of knowledge service opportunities during these interactions. In consultation, with the KM PL, KM team members, and other DECKM PLs, these roles will also trial and experiment iterations of knowledge sharing activities as well as assist with daily operational functioning of both KM initiatives underway aligned to and supplementing the KMAP. S/he will work in close coordination with the KM team, other DECKM Programs, and additional partners in the WB, to ensure that initiatives are sustainably supported, acting as the designated programs’ main liaison.

More specifically, the Knowledge Coordinators will be responsible for the following areas:

Knowledge Management:

  • Support and / or lead specific KM initiatives underway and, upon request, act as the key liaison for these KM projects in full consultation with key stakeholders.
  • Support the deployment of overall KM products and services through strategic planning, project management, training and user support.
  • Act as DECKM representatives, sharing and articulating the opportunities for KM in the WB context and take ownership of the evolution, coordination and collaboration on such initiatives involving all participants as required.
  • Drive awareness of key knowledge tools and content, and engage people across the organization to use the tools and content to help support WB business results and development effectiveness.
  • Build strong relationships within WB and facilitate collaboration across the KM Community and other teams to build a good understanding of the business strategy and knowledge priorities.
  • Identify and promote new opportunities for KM support and solutions.
  • Improve knowledge capture, systems, sharing and maintenance, in line with the Action Plan and other central KM initiatives.
  • Continuously collect feedback from staff and management on their knowledge needs, knowledge approaches and tools and iterate an implementation program.
  • Understand and be able to articulate the role of KM in supporting and amplifying the Bank’s role as a global leader in the creation of development knowledge and analytics.
  • Help embed knowledge management into daily operational practices.

Selection Criteria

Master’s degree in a relevant field (such as knowledge management, information management, content management) and / or a minimum of 5 years of relevant experience in knowledge management.  A successful candidate will typically have experience in positions of increasing complexity and responsibility, and proven ability to work with a dynamic and international team. 

  • Proven track record of pertinent work experience in knowledge management, ideally in a multicultural and global entity.
  • Program Management experience is required, including designing, planning and implementing knowledge-related initiatives, coordinating / collaborating with other teams and executing / facilitating programs and events involving knowledge management or knowledge creation.
  • Ability to analyze and respond to challenges with a can-do attitude and proper problem-solving abilities.
  • Ability to work with minimum supervision in a collaborative and responsive team.
  • Ability to prioritize and execute tasks in a high-pressure environment.
  • Strong interpersonal skills, with proven experience in working in situations of both formal and non-formal reporting authority.
  • Exceptional oral and written English skills.
  • Prior work experience in MDBs, public sector, NGO’s, or international development is beneficial.
  • Demonstrated success in supporting and inspiring a positive, energetic culture of innovation.
  • Experience with knowledge-related IT tools (e.g. knowledge sharing platforms) is desirable.
  • Enthusiastic, self-motivated team player with a strong interest in learning, creating efficient processes and a seamless user experience.

WB Knowledge Management Competencies

The following are generic competencies desired in individuals working at this grade the level in the World Bank.

General competencies:

  • Deliver Results for Clients – Identifies challenging goals that align with the WBG mission and is always looking to improve. Understands clients' most pressing challenges and contributes to solutions. Takes personal responsibility for producing high quality work, identifying and communicating risks, and delivering results for clients.
  • Collaborate within Teams and Across Boundaries – Keeps others fully informed to ensure integration.  Works to maintain consistency and displays a sense of mutuality and respect. Approaches conflicts as common problems to be solved. Seeks and listens to input from others to inform own decision making and openly shares information. Frames thinking/actions with a WBG corporate perspective in mind.
  • Create, Apply and Share Knowledge – Contributes to DECKM’s and WBG's body of knowledge by applying lessons learned and expertise. Actively invests in own knowledge and seeks feedback. Builds personal and professional networks within and beyond the work group.
  • Make Smart Decisions – Seeks and analyzes facts, data and lessons of past experience to support own sound, logical decisions regarding own and others' work. Applies cost/benefit analysis to meet work program objectives. Contributes to decision making by providing relevant risk-analysis. Shows initiative when necessary, and makes decisions in a timely manner within own area of responsibility.
  • Lead and innovate – Applies critical thinking to current approaches, identifies areas for improvement, and proposes new solutions that drive results. Considers own behavior in context of WBG's values and mission and recognizes impact one has on others. Operates in the midst of ambiguity and changing needs and supports others to do the same.

The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.  Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply.