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Business Solutions Officer

Job #: req14549
Organization: World Bank
Sector: Information Technology
Grade: GF
Term Duration: 2 years 0 months
Recruitment Type: Local Recruitment
Location: Washington, DC,United States
Required Language(s): English
Preferred Language(s):
Closing Date: 1/28/2022 (MM/DD/YYYY) at 11:59pm UTC


Do you want to build a career that is truly worthwhile? Working at the World Bank provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank consists of two entities – the International Bank for Reconstruction and Development (IBRD) and the International Development Association (IDA). It is a global development cooperative owned by 189 member countries. As the largest development bank in the world, the World Bank provides loans, guarantees, risk management products, and advisory services to middle-income and creditworthy low-income countries, and coordinates responses to regional and global challenges. Visit

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations.

Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

Unit Context:

WBG Finance (ITSFI) is responsible for providing high quality, streamlined information and technology solutions for the World Bank’s Financial & HR services, which include Human Resources, Corporate Finance, Risk Management, Controls, Treasury, Loans, Accounting, and Concessional finance (handling donor contributions from inception to the point of final disbursement, including IDA, Financial Intermediary Funds and Trust Funds). ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs. The ITSFI team is accountable for the implementation of the ITS Strategy supporting WBG core finance business processes.

As a unit within WBG Finance (ITSFI), ITSFE provides distinct and complex financial solutions support to the operation of the World Bank Group Finance & Accounting, Development Finance, Treasury, and Global Climate Change Vice presidencies.

The IT Officer will report to the ITSFE team lead and will work with client teams for application support for the budget and planning functions and is expected to play a significant role in delivering capital projects and ongoing maintenance services. 

Duties and Accountabilities:

This role requires a solid understanding of both business and technology aspects of the WBG resource management, budget, and planning processes.

The Business Solutions Officer will:

•Deliver results for clients by challenging the status quo and bringing ideas with unique value proposition to the clients’ agendas

•Provide guidance and support through both the strategic and the technical elements for the delivery of standardization and automation of complex business process challenges.

•Maintain a deep understanding of key business issues and the broader VPU-wide ramifications of decisions to ensure consistency across the VPU and client’s business. Engage with business SMEs and their teams in the identification of strategic business solutions.

•Provide insights to project feasibility by researching client needs and problem areas, collaborating and communicating with internal/external stakeholders, understanding system workflows, reporting needs, regulatory impact, and data usage.

•Document business and technical strategies for major business process changes that deliver value, primary business functions performed within the processes, and primary supporting applications.


•Lead all phases of the system lifecycle supporting the budgeting and planning system applications.  This includes meeting with clients to gain an understanding of their business needs, document business processes, design and develop IT solutions with direct responsibilities for the system design, coding, testing, debugging, documentation, and deployment.

•Act as a liaison between business sponsor units, project manager, the development team, and vendor resources both on premises and offshore.

•Conduct requirements gathering and facilitate the identification of user needs. Convert these into technical requirements and effective business systems solutions. Develop use cases, business process diagrams, and detailed technical specifications to guide the system design and development effort.

•Design, plan and lead testing efforts and coordinate feedback of test results. Develop test scripts and conduct system testing (unit, system, stress, integration). Coordinate user acceptance testing (UAT) activities with business leads and follow up with defect correction as required.

•Lead the technical solution development and application deployment, prepare communication and training materials.

•Provide technical support and guidance for day-to-day production issues involving the coordination with business and multiple ITS teams to achieve issue resolution within service standards.  Document and track technical issues and status for review by clients and ITS management.

•Work closely with Infrastructure teams e.g., Windows, Web Administration, Network Operations, Infrastructure Platforms, Mobility, Database, Security Administration to define deployment architecture and capacity planning for any new environment / Landscape and any critical issue resolution.

•Coordinate with WBG fiduciary teams e.g., Enterprise Architecture (EA), Office of the Information Security (OIS) during various stages of software development and act as a liaison for various development teams.

•Lead by example, providing technical guidance and mentoring to junior team members.

•Use strong interpersonal, communication, and teamwork skills to cultivate effective, productive client relationships and partnerships across organizational boundaries.

Selection Criteria

•Master's degree in Information Systems with 5 years relevant experience or bachelor’s degree with a minimum of 7 years relevant experience.

•Minimum 4 years of experience with system development, design, and implementation in the financial domain with a strong knowledge of ABAP programming language and SAP FM/CO related modules.

•Proven experience in systems design and have a solid understanding of development, database design, testing, and integration methodologies.

Required Competencies:

•Demonstrated experience of working and navigating in large and matrixed organizations with multi-layered governance structures, complex landscapes, and distributed teams.

•Strong experience with client engagement, business analysis, requirements gathering, data governance, IT change management, IT application development and implementation.

•Broad understanding of the technology landscape, including proven experience in design, development, and implementation of applications within the SAP FM/CO, SAP BW/BI, and SAP BPC solutions.

•Knowledge of key business processes related to resource management, budgeting, planning, monitoring, and analysis with experience of development and implementation of IT solutions for budget construction and management, revenue and expense planning, capital investment planning, staff planning, etc.

•Exceptional interpersonal, verbal, written and presentation skills, with a strong command of English and an ability to convey complex ideas in a clear, direct, and lively format.

•Actively seeking the information needed to complete assignments and shares knowledge with others.

•Organized, agile, persistent, and proactive. Ability to work and juggle multiple tasks within tight deadlines.

•Proven ability to collaborate with other team members across boundaries and time zones and contribute productively to the team's work and output, demonstrating respect for different points of view.

Core Competencies:

•Collaborate Within Teams and Across Boundaries: Collaborates across boundaries, gives own ideas, and willingly receives diverse perspectives. Appropriately involves others in decision making and communicates with key stakeholders. Actively seeks and considers diverse ideas and approaches while displaying a sense of mutuality and respect. Integrates WBG perspective into work.

•Strong System Development Life Cycle Knowledge (SDLC) - Coordinates required tasks for multiple phases of the SDLC.

•Extensive Business Process Knowledge: Possesses strong domain and business process knowledge related to budgeting, planning, and resource management with experience in drafting business cases and project documents. Maintains a deep understanding of key business issues.

•Client Understanding and Advising - Advises the client and helps them think proactively about how to best meet their current and future needs, taking into consideration the real underlying issues that the client may not be aware of.

•Create, Apply and Share Knowledge - Actively contributes to and shares knowledge from across and outside WBG to strengthen internal and/or external client solutions. Maintains strategic relationship by interacting with clients and vendors to identify opportunities that meet organizational and technological needs.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.