IFC—a member of the World Bank Group—is the largest global development
institution focused on the private sector in emerging markets. We work in more
than 100 countries, using our capital, expertise, and influence to create
markets and opportunities in developing countries. In fiscal year 2021, IFC
committed a record $31.5 billion to private companies and financial
institutions in developing countries, leveraging the power of the private
sector to end extreme poverty and boost shared prosperity as economies grapple
with the impacts of the COVID-19 pandemic. For more information,
The Office of the Compliance Advisor Ombudsman (CAO) is an independent recourse and accountability mechanism reporting directly to the Board of Directors of IFC and MIGA. The CAO’s mandate is to assist the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA)—the private sector lending and insurance arms of the World Bank Group—to address complaints from people affected by business activities in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of activities in which these institutions play a role.
The CAO has three roles, which together seek redress for community grievances and provide public assurance that systemic weaknesses in IFC/MIGA project performance are identified and addressed:
• Dispute Resolution: Helps resolve issues raised about the environmental and/or social impacts of Projects and/or Sub-Projects through a neutral, collaborative, problem-solving approach and contributes to improved outcomes on the ground;
• Compliance: Carries out reviews of IFC/MIGA compliance with the E&S Policies, assesses related Harm, and recommends remedial actions to address non-compliance and Harm where appropriate;
• Advisory: provides advice to IFC/MIGA and the Boards with the purpose of improving IFC’s/MIGA’s systemic performance on environmental and social sustainability and reducing the risk of harm.
This ETC2 position reports to the head of CAO’s Advisory function.
Role & Responsibilities
Advisory work draws from experience in CAO complaint handling and as such relates to challenges at the intersection of development projects, impacts on project affected communities, sustainable finance and current and emerging global challenges. Current advisory work focuses on remedy for project-affected people, responsible exit, Grievance Mechanisms, etc. Upcoming work includes a review of CAO’s experience with implementation challenges of IFC’s Sustainability Policy and Performance Standards to inform IFC’s expected update of the framework.
The ETC2 will undertake a range of duties, including but not limited to the following:
• Management of CAO Advisory projects from ideas generation through dissemination and evaluation.
• Management of associated budget.
• Development of methodology suited to the objectives.
• Identification, appointment, and management of consultants as required.
• Engagement with internal and external stakeholders.
• Interpret patterns and trends related to CAO’s data and case experience;
• Review CAO data and other pertinent information to generate ideas for advisory work.
• Assist in data capture and issue identification as needed and in providing quality assurance of CAO data.
• Communicate and present information in a clear and cohesive manner verbally and in writing and appropriate to the audience/reader.
• Demonstrate conflict management skills and foster engagement with IFC/MIGA staff, community groups, NGOs, and the private sector, while maintaining the independence and integrity of CAO.
• Provide assistance and input in relation to work planning and budgeting as assigned.
• Supporting broader CAO office functions including in relation to reporting, strategy, communications and outreach.
• Other duties as assigned by the head of the CAO Advisory Function and the CAO Director General.
• Advanced degree (Master’s or equivalent experience) in a relevant field (environmental policy/sciences, social sciences; engineering, finance/economics),
• Minimum of 7-10 years of relevant experience, in areas such as environment and social risk management, sustainable finance, related knowledge management, etc.
• Outstanding research skills, including ability to organize, review, synthetize and analyze large amounts of information in a clear and coherent manner.
• Ability to define and complete assigned tasks with limited supervision.
• Commitment to environmental and social sustainability, accountability and access to remedy for project affected people.
• Capacity to work effectively with a range of stakeholders including the private sector, government, NGOs and project affected communities.
• Ability to deal with conflicting priorities under high pressure and with issues of ethics and integrity at forefront of work.
• Ability to work effectively in teams and in highly sensitive and politically charged environments.
• Ability to navigate sensitive situations and issues around confidentiality appropriately.
• Excellent communication (written and oral), inter-personal, and problem-solving skills.
• Fluency in English required, with other languages an asset.
• Experience working on environmental and social sustainability in relation to the private sector with exposure to less developed country contexts.
• Knowledge of IFC’s Sustainability Framework or similar systems for identifying and managing environmental and social risks and impacts.
• Foundational knowledge of CAO processes.
• Foundational knowledge of IFC’s business and systems.
World Bank Group Core Competencies
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC, including our values and inspiring stories.
Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.