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Senior Specialist Ombudsman, Dispute Resolution

Job #: req13020
Organization: IFC
Sector: Other
Grade: GG
Term Duration: 3 years 0 months
Recruitment Type: International Recruitment
Location: Washington, DC,United States
Required Language(s): English
Preferred Language(s): French, Spanish
Closing Date: 9/24/2021 (MM/DD/YYYY) at 11:59pm UTC



IFC—a member of the World Bank Group—is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2020, we invested $22 billion in private companies and financial institutions in developing countries, leveraging the power of the private sector to end extreme poverty and boost shared prosperity. For more information, visit

The Office of the Compliance Advisor/Ombudsman (CAO) is the independent accountability mechanism for the private sector arms of the World Bank Group—the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA). Reporting directly to the World Bank Group Board of Directors, the CAO responds to complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive to improve social and environmental outcomes on the ground and foster greater public accountability of IFC and MIGA. 

The CAO has three roles:

Dispute Resolution: The purpose of CAO’s dispute resolution function is to help resolve issues raised about the environmental and/or social impacts of the Projects or Sub-Projects through a neutral, collaborative, problem-solving approach and to contribute to improved outcomes on the ground.

Compliance: Overseeing investigations of IFC’s and MIGA’s environmental and social performance, both on systemic issues and in relation to sensitive projects, to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, with the goal of improving IFC/MIGA environmental and social performance.

Advisory: Providing independent advice to the President and senior management of IFC/MIGA. Advice is based on insights gathered from CAO’s dispute resolution and compliance interventions and is focused on broader environmental and social policies, guidelines, procedures, strategic issues, trends, and systemic issues based on the experiences gained through its case work, with the goal of fostering systemic improvements in IFC/MIGA.

Independence, Transparency, Confidentiality, and Impartiality are part of the backbone of a CAO professional

Duties and Responsibilities:

CAO is seeking to hire a Senior Specialist Ombudsman for its dispute resolution function.

The Senior Specialist will:

• Manage complex dispute resolution cases going through Assessment and Dispute Resolution in accordance with the IFC/MIGA Independent Accountability Mechanism (CAO) Policy.
• Manage non-case related projects as assigned by the Principal Specialist. 
• Manage case budgets, selection and appointment of consultants required for cases, and stakeholder engagement.
• Conduct independent conflict and situation assessments where required. 
• Provide conflict management and resolution strategy design advice and assistance to the CAO Dispute Resolution team and consultants.  
• Actively support, advise, mentor and guide staff and consultants in case management and learning
• Contribute to the strategic formulation and the vision for the DR unit.
• Manage communication related to cases, including report writing 
• Contribute to create or deliver knowledge products, methodologies, and trigger knowledge activities across the team to support the adoption of new approaches and best practices
Promote the development of culturally sensitive approaches to problem-solving and dispute resolution
• Engage with private sector, governments, communities and IFC and MIGA personnel. 

Selection Criteria

• MBA/Masters in a relevant field including law, social sciences, psychology, economics.
• 10+ years of relevant mediation experience required.
• Experience in mediating complex development disputes is preferred, but extensive experience in mediating multi-party disputes in other sectors is also relevant
• Experience engaging different stakeholders including, communities, private sector, government, and civil society organizations
• Experience in collaboratively designing conflict management and resolution strategies. 
• Able to work effectively in highly sensitive cross-cultural and politically charged environments. 
• First-hand experience working in, or with, the private sector, preferably in a developing country context. 
• Experience in and ability to manage human and financial resources
• Comfortable working in a pressured environment with issues of ethics and integrity at the forefront of work. 
• Strong team and consultant management skills. 
• Creative and lateral thinker 
• Problem solver and results-oriented. 
• Excellent interpersonal, communication, and writing skills. 

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.