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Senior Operations Officer

Job #: req12541
Organization: World Bank
Sector: Operations
Grade: GG
Term Duration: 2 years 0 months
Recruitment Type: International Recruitment
Location: Washington DC, USA; Paris, France
Required Language(s): English
Preferred Language(s): French; Spanish
Closing Date: 7/30/2021 (MM/DD/YYYY) at 11:59pm UTC


Are you a passionate advocate for education? Do you want to make a difference in the lives of children in the world’s poorest countries? The Global Partnership for Education Secretariat (GPE) would like to hear from you.

Who we are

GPE is a shared commitment to ending the world’s learning crisis. It is the only global partnership and fund dedicated entirely to helping children in lower-income countries get a quality education, so they can unlock their potential and contribute to building a better world. With nearly 20 years’ experience helping partner countries to get more girls and boys in school and learning, we convene teachers, civil society, donors, United Nations agencies, development banks, businesses and philanthropists behind partner country leadership to finance and support solutions so that no child is left behind.

What we do

GPE convenes partners and mobilizes funds to help governments in 76 lower-income countries build and finance strong and sustainable education systems that deliver quality learning to more girls and boys, especially those who are marginalized by poverty, gender, disability, or displacement. GPE focuses on driving transformation at scale to get the most vulnerable girls and boys in school, improve teaching and learning, and build resilient education systems capable of withstanding shocks and adapting to new challenges. GPE’s approach achieves lasting impact by convening partners behind country leadership. We support government efforts to advance teaching and learning for the 21st century, mobilize more and better financing, and scale up proven solutions for the world’s poorest and hardest-to-reach girls and boys.

GPE recently approved a new strategy and operating model, GPE 2025, which is grounded in a “system transformation” approach and seeks to support and sustain education reforms with the potential for impact at scale. Within this framework, it was agreed to work with developing country partners to catalyze progress in four system transformation enabling factors:  Equity, efficiency, and the volume of domestic financing of education; Gender responsive sector planning, policy, and monitoring; Use of data and evidence; and Sector coordination.

Raise Your Hand

GPE is currently calling on world leaders to “Raise Your Hand” and pledge at least US$5 billion to help GPE transform education in up to 87 countries, which are home to more than 1 billion children. Over the next five years, this funding will help ensure that 175 million children can learn and enroll 88 million more children in school. In the longer term, this investment could add $164 billion to economies in the developing world, lift 18 million people out of poverty, and protect two million girls from early marriage.


With over 100 staff, the GPE secretariat is hosted by the World Bank and has headquarters in Washington D.C and Paris plus an office in Brussels. The selected candidate may be based in the Washington, DC or the Paris, France office. This is an international recruitment subject to compensation on the local pay scale for the selected duty station, and global mobility benefits may apply as per World Bank Group policy.

Job description

We are seeking a Senior Operations Officer to be part of the Quality Assurance sub-team (QA) of the Finance and Grant Operations Team (FGO). FGO focuses on fiduciary matters, grant processing, monitoring and administration, risk, innovative financing, and trustee finance. The QA sub-team is the hub for the GPE Secretariat’s quality assurance function related to key GPE processes and grants, including the new System Transformation Grant and Girls Education Accelerator. Secretariat quality assurance facilitates country progress towards successful grant applications in support of education systems transformation. It also facilitates the Board’s review and decisions related to grants and the new Partnership Compacts.

In line with GPE’s new strategy—GPE 2025—and operating model, the Quality Assurance sub-team will also coordinate a newly established Independent Technical Advisory Panel (ITAP). The ITAP will provide an assessment of country status against a set of factors that are considered enabling for education system transformation – organized into four areas: (i) data and evidence, (ii) gender-responsive sector planning, policy and monitoring, (iii) sector coordination, and (iv) volume, equity, and efficiency of domestic public expenditure on education. The ITAP assessment will feed into country dialogue on system transformation priorities and bottlenecks and inform GPE Board decision-making on grant financing of country education reform agendas. The Senior Operations Officer will serve as the ITAP coordinator as well as support other QA functions and tasks.

The ITAP will be comprised of a Chair, a Vice Chair and a pool of 12-14 seasoned experts (Members). Over the next three years, it is anticipated that the ITAP will conduct assessments for between 60-80 countries. The Senior Operations Officer will lead, plan and oversee the Secretariat’s support to ensure the robust functioning of the ITAP. 

Duties and Accountabilities

The Senior Operations Officer will be tasked with the following specific responsibilities under the overall guidance of the Quality Assurance Team Lead: 

• S/he will be responsible for coordinating and liaising with the ITAP Chair and Vice Chair and with the pool of senior experts that are called on to form part of the ITAP panels.
• S/he will be responsible for managing the flow of country files to the ITAP and will facilitate/support ITAP’s review/assessment of country files against operational requirements, as well as receiving and sharing ITAPs final submissions.  
• S/he will liaise between the ITAP and various Secretariat teams.  
• S/he will liaise with the Performance Impact and Learning Committee (PILC), as this is the Board committee that provides oversight of the ITAP, including involvement in the appointment of new ITAP members, and regular reporting from the ITAP to the PILC. 
• S/he will be responsible for ensuring that institutional policies and procedures are followed pertaining to the ITAP. 
• S/he will be responsible for staying abreast of the country Partnership Compact and grant pipeline and coordinating with QAs work vis-à-vis other Secretariat bodies as needed (Executive Committee, GPE’s Board etc.) and capturing meeting proceedings as needed.
• S/he will be responsible for knowledge management pertaining to ITAP as well as to QAs work vis-à-vis other governing bodies, including documenting key management decisions and gathering and disseminating lessons learned from ITAP and the Secretariat’s broader QA work.
• S/he will also contribute and support technical quality assurance tasks including (but not limited to): assessment of countries’ education sector plans, review of program documents against assessment methodologies, review of independent appraisal reports, etc.
• S/he will support the Quality Assurance team’s suite of standard operating procedures, templates, planning tools and methodologies and contribute to their improvement. 
• S/he will also support coordination of and participate in knowledge exchanges/learning events.

Additionally, it is expected that (s)he will:

• Represent QA/FGO in certain Secretariat meetings and tasks.
• Support QA/FGO with preparing materials for presentations and follow up actions.
• Contribute content to the QA/FGO intranet and GPE’s website.

The Senior Operations Officer is accountable for performing the responsibilities, modeling the behaviors, and maintaining the technical competencies (listed below) in his or her capacity as a member of the QA/FGO Team. Accountability means being answerable for managing quality, risks, results, institutional initiatives, and compliance with GPE policies and procedures.

Selection Criteria

• Master’s degree in a social science field, international development, or other relevant field; 
• At least eight (8) years of relevant experience, preferably in international development and with multi-stakeholder partnerships. Direct experience with committees or governing bodies in a similar institutional environment a plus.
• Experience supporting and managing high level committees comprised of senior operational and/or technical experts. 
• Experience working with government and other partners, including bilateral donors, multilateral organizations, and NGOs.
• Experience with corporate governance, including with developing related institutional policies, procedures, and operational processes. Experience with WBG policies and procedures a plus. 
• High level of integrity and track record in handling confidential matters. 
• Ability to work under pressure, in a fast-paced environment, with high quality, attention to detail and timeliness. Demonstrated skill at handling complex, process-related work.
• Ability to process, organize and monitor large volumes of information and respond to demands for varying levels/types of data and information.
• Strong research, writing, and editing skills.
• High degree of initiative, flexibility and ability to work independently with a good track record of being a team player.
• Effective interpersonal and communication skills with the capacity to interact in a multi-cultural environment.
• Ability to read and communicate (written and spoken) fluently in English; Ability to read and communicate in French and/or Spanish a plus.


• Knowledge, Learning and Communication - Actively seeks knowledge needed to complete assignments and shares knowledge with others, communicating and presenting information in a clear and organized manner. Shares knowledge from across and outside GPE to strengthen internal and/or external partner solutions. 
• Lead and Innovate - Develops innovative solutions with others.
• Collaborates Within Teams and Across Boundaries - Initiates collaboration across boundaries and broadly across GPE bringing differing ideas to the forefront.
• Adaptability - responds to changing circumstances by being innovative and altering behavior to better fit different situations; consistently exhibits optimism and energy; learns new skills, performs work in different ways; successfully works with new colleagues; professionally deals with personal discomfort in a changing work environment; willing to be flexible; remains calm in stressful situations. 
• Technological Savvy - Understanding and utilizing of technology to improve work processes.

Staff appointments include, but are not limited to, medical benefits, including dental and vision, Staff Retirement Plan, financial assistance program, life & disability insurance, comprehensive leave policy (minimum 26 days/annum) and parental leave policy (50-100 days).

Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with a diverse set of backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, creed, race, color, ethnicity, sexual orientation or disability.

Individuals with disabilities may be provided reasonable accommodations to perform essential functions of the role and support in receiving other workplace accommodations. Please contact the DAF-Disability Accommodation Fund at for further information and support.